How can companies leverage technology and digital platforms to enhance the engagement and participation of employees in their internal CX community networks, ultimately fostering a stronger sense of collaboration and knowledge sharing within the organization?

Companies can leverage technology and digital platforms by creating interactive and user-friendly internal communication tools that facilitate easy access to information and resources. They can also utilize social media platforms to encourage employees to share insights, best practices, and collaborate on projects. Additionally, implementing gamification elements can incentivize participation and engagement within the internal CX community networks. By fostering a culture of open communication and knowledge sharing through technology, companies can strengthen collaboration and create a more cohesive and informed workforce.