How can companies leverage technology to enhance and maintain alignment of their employees with the company's CX values and goals in a remote or hybrid work environment?

Companies can leverage technology by utilizing communication tools such as video conferencing, messaging platforms, and collaboration software to keep employees connected and informed about the company's CX values and goals. Implementing performance management systems that track employee progress and provide feedback can help maintain alignment with company objectives. Using data analytics and employee feedback surveys can also help companies understand how employees are engaging with CX values and goals in a remote or hybrid work environment, allowing for adjustments to be made as needed.