In addition to traditional methods of assessing empathy in candidates for a CX role, how can companies leverage technology, such as AI or virtual reality simulations, to gain a deeper understanding of a candidate's ability to connect with customers on an emotional level and provide personalized solutions?

A: Companies can leverage technology like AI to analyze candidates' responses in real-time during virtual interviews, looking for emotional intelligence indicators. Virtual reality simulations can be used to put candidates in realistic customer service scenarios to observe their responses and problem-solving skills. These tools can provide a more objective and consistent evaluation of candidates' empathy and ability to connect with customers, helping companies make more informed hiring decisions for CX roles.