How can businesses ensure that their CX ambassadors are effectively leveraging technology and digital platforms to enhance customer experience in today's rapidly evolving digital landscape?

Businesses can ensure that their CX ambassadors are effectively leveraging technology and digital platforms by providing them with comprehensive training on the latest tools and platforms. They should also encourage continuous learning and upskilling to stay updated on new technologies and trends. Additionally, businesses can establish clear goals and metrics to measure the impact of technology on customer experience and provide regular feedback and support to ensure ambassadors are using technology effectively. Lastly, fostering a culture of innovation and experimentation can help ambassadors explore new ways to utilize technology to enhance customer experience in the rapidly evolving digital landscape.