How can companies leverage technology and digital tools to promote cross-functional collaboration in CX-related roles while also ensuring data privacy and security across departments?

Companies can leverage technology and digital tools by implementing collaboration platforms like Microsoft Teams or Slack to facilitate communication and sharing of information among cross-functional teams. They can also use customer relationship management (CRM) systems to centralize customer data and ensure all departments have access to the same information. To ensure data privacy and security, companies should implement encryption technologies, access controls, and regular security audits to protect sensitive customer data from unauthorized access or breaches. Additionally, providing training and guidelines on data privacy best practices to all employees can help reinforce the importance of safeguarding customer information across departments.