In what ways can companies leverage technology to enhance their CX awards program and ensure continuous improvement in employee morale and customer satisfaction?

Companies can leverage technology in their CX awards program by implementing a digital platform for tracking and rewarding employee performance, providing real-time feedback and recognition. They can also use data analytics to identify trends and areas for improvement in customer satisfaction, allowing for targeted initiatives to enhance the overall customer experience. Additionally, companies can utilize technology to automate processes, streamline communication, and provide training and development opportunities for employees, ultimately boosting morale and increasing customer satisfaction.