How can organizations effectively leverage technology to enhance the empowerment and accountability of CX ambassadors, and what role does digital transformation play in shaping a customer-centric culture within a company?

Organizations can effectively leverage technology by providing CX ambassadors with tools such as CRM systems, chatbots, and data analytics to better understand customer needs and preferences. These tools can help ambassadors personalize interactions, track customer feedback, and measure performance metrics to ensure accountability.

Digital transformation plays a crucial role in shaping a customer-centric culture within a company by enabling seamless communication, automation of processes, and access to real-time data. By embracing digital transformation, organizations can create a more efficient and responsive customer experience, empowering CX ambassadors to deliver personalized and timely support to customers.

Overall, technology allows organizations to streamline communication, gather valuable insights, and improve customer interactions, ultimately enhancing the empowerment and accountability of CX ambassadors in delivering exceptional customer experiences.