How can employees leverage technology to enhance their feedback and self-assessment strategies in order to continuously improve their customer service skills?

Employees can leverage technology by using customer feedback tools such as surveys or online reviews to gather insights on their performance. They can also utilize online training platforms or virtual simulations to practice and improve their customer service skills. Additionally, employees can use data analytics software to track their progress and identify areas for improvement based on customer interactions. By integrating technology into their feedback and self-assessment strategies, employees can continuously enhance their customer service skills and provide better service to customers.

Keywords

technology feedback self-assessment customer service skills improvement

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