How can companies utilize technology to enhance their customer service training programs and ensure that employees are equipped to provide top-notch customer experiences in today's digital age?

Companies can utilize technology to enhance customer service training programs by implementing online training modules, virtual reality simulations, and interactive webinars. These tools can help employees develop essential skills and knowledge needed to provide excellent customer experiences. Additionally, companies can use customer relationship management (CRM) software to track customer interactions and provide personalized service. By leveraging technology in their training programs, companies can ensure that employees are well-equipped to meet the demands of today's digital age and deliver exceptional customer experiences.