In what ways can employees leverage technology to enhance their customer service skills and effectively measure the impact on customer satisfaction and loyalty?

Employees can leverage technology by using customer relationship management (CRM) software to track customer interactions and preferences, allowing them to provide more personalized service. They can also use social media platforms to engage with customers in real-time and address any issues or concerns promptly. Additionally, employees can utilize data analytics tools to measure customer satisfaction and loyalty through metrics such as Net Promoter Score (NPS) or customer feedback surveys. By leveraging technology in these ways, employees can improve their customer service skills and make data-driven decisions to enhance customer satisfaction and loyalty.