How can companies leverage technology to enhance their customer service culture initiatives and ensure that employees are upholding corporate values in today's digital age?

Companies can leverage technology by implementing customer relationship management (CRM) systems to track customer interactions and personalize service. They can also use chatbots and AI-powered tools to provide instant support and streamline communication with customers. Additionally, companies can use data analytics to monitor employee performance and ensure they are aligned with corporate values. By integrating technology into their customer service culture initiatives, companies can improve efficiency, customer satisfaction, and employee accountability in today's digital age.