In what ways can companies leverage technology to enhance their measurement of customer satisfaction and loyalty in a customer-centric culture?

Companies can leverage technology by implementing customer relationship management (CRM) systems to track and analyze customer interactions and feedback. They can also use social media monitoring tools to gather real-time feedback and sentiment analysis. Additionally, companies can utilize data analytics to identify trends and patterns in customer behavior, allowing them to tailor their products and services to meet customer needs and preferences. By using technology to enhance their measurement of customer satisfaction and loyalty, companies can create a more personalized and engaging customer experience, ultimately driving loyalty and retention.