How can businesses leverage technology to streamline the process of collecting, analyzing, and disseminating customer feedback to employees in order to drive continuous improvement and foster a customer-centric culture?

Businesses can leverage technology by implementing customer feedback platforms like surveys, social media monitoring tools, and online review aggregators to collect feedback efficiently. Analytical tools can be used to analyze this feedback in real-time, identifying trends and areas for improvement. By utilizing communication tools and training platforms, businesses can disseminate this feedback to employees, ensuring they are aware of customer needs and can work towards improving customer experience. This continuous feedback loop facilitated by technology can drive a customer-centric culture by emphasizing the importance of customer feedback and encouraging employees to prioritize customer satisfaction in their daily tasks.