How can companies leverage technology to effectively collect and analyze customer feedback in order to enhance employee evaluations and drive continuous improvement in the workplace?

Companies can leverage technology by utilizing survey tools and feedback platforms to collect real-time feedback from customers. This data can then be analyzed using data analytics software to identify trends and patterns. By integrating this customer feedback into employee evaluations, companies can gain valuable insights into areas for improvement and tailor training programs accordingly. This continuous feedback loop can drive continuous improvement in the workplace by addressing issues promptly and fostering a culture of learning and growth.