In what ways can companies leverage technology to streamline the feedback process between frontline employees and management, ultimately improving the customer experience?

Companies can leverage technology by implementing digital feedback platforms that allow frontline employees to easily provide real-time feedback to management. These platforms can also incorporate data analytics to identify trends and areas for improvement. Additionally, companies can use communication tools such as instant messaging or collaboration software to facilitate quick and efficient communication between employees and management. By streamlining the feedback process, companies can address issues promptly, make informed decisions, and ultimately enhance the customer experience.