How can businesses leverage technology to enhance their customer-centric initiatives and improve overall customer satisfaction?

Businesses can leverage technology to enhance their customer-centric initiatives by implementing customer relationship management (CRM) systems to track and analyze customer interactions. They can also utilize data analytics to gain insights into customer behavior and preferences, allowing them to personalize their marketing strategies and improve customer engagement. Additionally, businesses can use technology to provide omnichannel customer support, such as chatbots and self-service portals, to enhance the overall customer experience and satisfaction. By leveraging technology in these ways, businesses can better understand their customers, anticipate their needs, and ultimately improve customer satisfaction levels.