In what ways can companies leverage technology to enhance their customer-centric culture and stay ahead of changing market trends?

Companies can leverage technology to enhance their customer-centric culture by implementing customer relationship management (CRM) systems to track customer interactions and preferences. They can also use data analytics to gain insights into customer behavior and tailor their products and services accordingly. Additionally, companies can use social media and online platforms to engage with customers in real-time and gather feedback to stay ahead of changing market trends. By using technology effectively, companies can build stronger relationships with customers, anticipate their needs, and adapt quickly to market changes to maintain a competitive edge.