In what ways can businesses leverage technology to enhance their customer-centric culture and stay ahead of the curve in meeting the evolving needs and expectations of customers in today's digital age?

Businesses can leverage technology to enhance their customer-centric culture by implementing customer relationship management (CRM) systems to track customer interactions and preferences. They can also use data analytics to gain insights into customer behavior and tailor their products and services accordingly. Additionally, businesses can utilize social media and other digital platforms to engage with customers in real-time and gather feedback to continuously improve their offerings. By staying up-to-date with the latest technological advancements, businesses can stay ahead of the curve and meet the evolving needs and expectations of customers in today's digital age.

Keywords

technology customer-centric culture customer relationship management data analytics social media

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