In what ways can businesses leverage technology to enhance their customer-centric approach and improve overall customer satisfaction?

Businesses can leverage technology to enhance their customer-centric approach by implementing customer relationship management (CRM) systems to track customer interactions and preferences. They can also use data analytics to gain insights into customer behavior and tailor their products and services accordingly. Additionally, businesses can utilize social media and online platforms to engage with customers in real-time and provide personalized experiences. By leveraging technology in these ways, businesses can improve overall customer satisfaction and build long-lasting relationships with their customers.