In what ways can businesses leverage technology to enhance their customer-centric approach and encourage self-service problem-solving among clients?

Businesses can leverage technology by implementing customer relationship management (CRM) systems to track customer interactions and preferences, allowing for personalized and targeted marketing efforts. They can also utilize chatbots and self-service portals to provide instant support and solutions to customers, reducing response times and increasing customer satisfaction. Additionally, businesses can use data analytics to gain insights into customer behavior and trends, enabling them to anticipate and address customer needs more effectively. By integrating technology into their customer-centric approach, businesses can create a seamless and efficient experience for clients, ultimately improving customer loyalty and retention.