In what ways can businesses leverage technology to enhance cross-functional collaboration and ultimately improve the overall customer experience?

Businesses can leverage technology to enhance cross-functional collaboration by implementing communication tools such as project management software, video conferencing platforms, and collaboration platforms. These tools enable teams from different departments to easily communicate, share information, and work together on projects in real-time. By improving collaboration, businesses can streamline processes, make faster decisions, and deliver a more seamless customer experience. Additionally, technology can automate repetitive tasks, provide data analytics for better decision-making, and personalize customer interactions, all of which contribute to enhancing the overall customer experience.