How can team members ensure that they are effectively utilizing technology and digital tools to enhance their cross-functional collaboration and understanding of other CX-relevant roles within the organization?

Team members can ensure effective utilization of technology and digital tools by regularly training on new tools, sharing best practices with each other, and staying updated on the latest advancements in technology. They can also schedule regular check-ins or meetings to discuss how technology is being used to enhance collaboration and understanding of other CX-relevant roles. Additionally, team members should be open to feedback and suggestions from other team members on how to improve their use of technology for cross-functional collaboration.