How can organizations leverage technology and digital platforms to enhance cross-departmental collaboration, knowledge-sharing, and customer-centric strategies in today's increasingly remote and virtual work environments?

Organizations can leverage technology and digital platforms by implementing collaboration tools such as project management software, communication platforms, and virtual meeting solutions to facilitate cross-departmental collaboration. These tools enable teams to share information, work together on projects, and communicate effectively regardless of physical location. Additionally, organizations can use data analytics and customer relationship management systems to gather insights, feedback, and preferences from customers to inform customer-centric strategies. By embracing technology, organizations can adapt to remote work environments and enhance collaboration, knowledge-sharing, and customer-centric approaches in today's digital age.