How can organizations effectively leverage technology to facilitate and enhance cross-departmental collaboration in order to drive greater customer satisfaction?

Organizations can effectively leverage technology by implementing collaboration tools such as project management software, communication platforms, and shared document repositories. These tools can streamline communication and information sharing across departments, breaking down silos and fostering collaboration. By utilizing technology to automate processes and workflows, organizations can improve efficiency and responsiveness, ultimately leading to better customer satisfaction. Additionally, data analytics and customer relationship management systems can provide valuable insights to help teams work together more effectively and deliver personalized experiences to customers.