How can companies leverage technology and data analytics to better capture and analyze employee feedback in order to continuously enhance their customer service strategies and cultivate a customer-centric culture?

Companies can leverage technology and data analytics by implementing employee feedback platforms that allow for real-time data collection and analysis. By using sentiment analysis tools, companies can gain insights into employee perceptions and identify areas for improvement in customer service strategies. This data can be used to tailor training programs, refine processes, and foster a customer-centric culture by aligning employee behaviors with customer needs and expectations. Additionally, companies can utilize data analytics to track trends over time, measure the impact of changes, and continually iterate on their customer service strategies to drive continuous improvement.