How can companies leverage technology and data analytics to enhance their customer service efforts and ensure their leadership team remains customer-focused in today's digital age?

Companies can leverage technology and data analytics to enhance customer service efforts by using customer relationship management (CRM) systems to track customer interactions and preferences. They can also utilize data analytics to identify trends and patterns in customer behavior, allowing them to personalize their services and offerings. By staying customer-focused in today's digital age, companies can use technology to gather feedback through surveys, social media, and online reviews to continuously improve their customer service strategies and meet evolving customer needs.