How can frontline employees leverage storytelling techniques to effectively communicate the impact of their feedback on customer satisfaction and business performance to management, in order to inspire action and drive positive change within the organization?

Frontline employees can leverage storytelling techniques by using specific examples and anecdotes to illustrate the impact of their feedback on customer satisfaction and business performance. They can also highlight the emotional connection and human element behind the feedback to make it more relatable to management. By framing their feedback in a narrative format, frontline employees can effectively communicate the challenges, successes, and opportunities for improvement within the organization. This storytelling approach can inspire action and drive positive change by helping management understand the real-world implications of their decisions and actions on both customers and the business as a whole.