How can frontline employees effectively leverage storytelling techniques to convey the impact of their feedback on customer satisfaction and business performance to management, in order to inspire actionable change within the organization?

Frontline employees can effectively leverage storytelling techniques by using specific examples and anecdotes to illustrate the impact of their feedback on customer satisfaction and business performance. They can also connect their feedback to tangible outcomes, such as customer retention rates or revenue growth, to demonstrate the importance of their input. By framing their feedback in a narrative format, employees can make it more engaging and memorable for management, ultimately inspiring actionable change within the organization. Additionally, using visuals or multimedia tools to support their storytelling can further enhance the impact of their message and make it more compelling for decision-makers.