How can businesses leverage storytelling to enhance employee engagement and retention within their internal CX community network?

Businesses can leverage storytelling by incorporating personal anecdotes and experiences into their internal communications to create a sense of connection and empathy among employees. By sharing success stories and highlighting the impact of their work on customers, employees feel a sense of purpose and pride in their contributions. Additionally, storytelling can be used to communicate the company's values and vision, reinforcing a shared sense of purpose and aligning employees towards common goals. This can help foster a strong sense of belonging and loyalty within the internal CX community network, ultimately leading to higher levels of engagement and retention.