How can CX ambassadors leverage storytelling techniques to effectively communicate the impact of customer feedback on driving organizational change and innovation to senior leadership?

CX ambassadors can leverage storytelling techniques by crafting narratives that highlight specific customer feedback instances that led to tangible organizational changes or innovations. By incorporating personal anecdotes and emotions into their stories, ambassadors can make the feedback more relatable and memorable to senior leadership. They can also use data and metrics to support their narratives and demonstrate the measurable impact of customer feedback on driving change. Additionally, ambassadors can use visual aids such as infographics or videos to enhance their storytelling and make the information more engaging and persuasive to senior leadership.