How can CX ambassadors leverage storytelling techniques to effectively communicate the impact of customer feedback on driving innovation and competitive advantage to leadership, ultimately inspiring them to prioritize customer-centric strategies within the organization?

CX ambassadors can leverage storytelling techniques by using real-life examples and anecdotes to bring customer feedback to life, making it more relatable and impactful for leadership. They can highlight specific instances where customer feedback led to successful innovation or competitive advantages, demonstrating the tangible results of prioritizing customer-centric strategies. By framing customer feedback within a narrative structure, CX ambassadors can create a compelling and memorable case for why leadership should prioritize these strategies, inspiring them to take action and invest in improving the customer experience.