How can a CX Ambassador leverage the power of storytelling to foster empathy and understanding among team members who may not directly interact with customers, in order to cultivate a customer-centric mindset throughout the organization?

A CX Ambassador can leverage the power of storytelling by sharing real-life customer experiences, challenges, and successes with team members. By using storytelling, the Ambassador can make customer interactions more tangible and relatable, helping team members understand the impact of their work on customers. This can foster empathy and understanding among team members who may not directly interact with customers, ultimately cultivating a customer-centric mindset throughout the organization. Sharing stories can also inspire team members to think creatively about how they can improve the customer experience in their own roles.