How can companies ensure that the insights gathered from social media platforms are effectively communicated and implemented across all levels of their organization to drive meaningful changes in their CX competency programs?

Companies can ensure that insights gathered from social media platforms are effectively communicated and implemented across all levels of their organization by creating a structured process for analyzing and sharing data. This can involve regular meetings or reports that highlight key findings and recommendations. Additionally, companies can integrate social media insights into existing communication channels and training programs to ensure that all employees are aware of the customer feedback. Finally, companies should empower employees to take ownership of implementing changes based on social media insights by providing them with the necessary resources and support.