How can CX ambassadors effectively leverage social media platforms to gather real-time customer feedback and improve the customer experience?

CX ambassadors can effectively leverage social media platforms by actively monitoring customer comments, messages, and reviews to gather real-time feedback. They can engage with customers directly to address their concerns and provide personalized solutions. By analyzing trends and patterns in customer feedback on social media, CX ambassadors can identify areas for improvement and implement changes to enhance the overall customer experience. Additionally, they can use social media to showcase positive customer experiences and promote brand loyalty.