How can a CX ambassador effectively leverage social media platforms to gather real-time customer feedback and measure the impact of their customer-centric initiatives in a digital age?

A CX ambassador can effectively leverage social media platforms by actively monitoring customer feedback, engaging with customers in real-time, and responding promptly to their concerns or suggestions. They can also use social media analytics tools to measure the impact of their customer-centric initiatives by tracking metrics such as engagement rates, sentiment analysis, and customer satisfaction scores. By leveraging social media platforms, CX ambassadors can gather valuable insights, identify areas for improvement, and enhance the overall customer experience in a digital age.