How can a team leverage social media platforms in addition to video, podcasts, and newsletters to further amplify internal customer experience stories and drive a culture of continuous improvement and innovation within the organization?

A team can leverage social media platforms by sharing internal customer experience stories through engaging posts, videos, and live streams to reach a wider audience. They can also use podcasts and newsletters to provide more in-depth insights and updates on customer experiences. By utilizing a mix of these platforms, the team can create a multi-channel approach that keeps employees informed and engaged, fostering a culture of continuous improvement and innovation within the organization. This strategy allows for a more interactive and dynamic way to showcase success stories, gather feedback, and inspire employees to contribute their own ideas for improvement.