How can companies leverage social media platforms to promote internal collaboration and knowledge sharing among employees across different departments, ultimately enhancing the overall customer experience?

Companies can leverage social media platforms for internal collaboration by creating groups or channels dedicated to specific projects or departments where employees can share ideas, updates, and resources. Encouraging employees to actively participate in discussions, share insights, and provide feedback can help break down silos and facilitate knowledge sharing. By promoting a culture of transparency, open communication, and collaboration through social media, companies can foster a more cohesive and connected workforce, leading to improved efficiency, innovation, and ultimately enhancing the overall customer experience.