How can CX ambassadors leverage social media platforms to gather real-time feedback on the innovative solutions they have implemented and measure their impact on customer satisfaction?

CX ambassadors can leverage social media platforms by actively engaging with customers through polls, surveys, and direct messaging to gather real-time feedback on the innovative solutions they have implemented. They can also monitor social media mentions, comments, and reviews to gauge customer sentiment and measure the impact of their initiatives on customer satisfaction. By analyzing social media analytics, CX ambassadors can identify trends, patterns, and areas for improvement to continuously enhance the customer experience. Additionally, they can use social media to showcase success stories, testimonials, and customer feedback to demonstrate the positive outcomes of their innovative solutions.