How can a CX Ambassador leverage social media platforms to enhance their personalized communication and proactive problem-solving strategies, and what key metrics should they track to measure the impact on customer relationships in a competitive market?

A CX Ambassador can leverage social media platforms by actively engaging with customers through personalized responses, addressing their concerns and feedback in a timely manner. They can also use social media to proactively identify and resolve potential issues before they escalate. Key metrics to track include response time, customer satisfaction ratings, engagement levels, and sentiment analysis to measure the impact on customer relationships and stay competitive in the market.