In what ways can CX Ambassadors leverage social media platforms to gather feedback and measure the impact of their enhanced customer communication and conflict resolution skills on overall customer satisfaction and loyalty?

CX Ambassadors can leverage social media platforms by actively engaging with customers through comments, messages, and surveys to gather feedback on their communication and conflict resolution skills. They can monitor social media metrics such as likes, shares, and comments to measure the impact of their skills on customer satisfaction and loyalty. CX Ambassadors can also use social listening tools to track customer sentiment and identify areas for improvement in their interactions. Additionally, they can create polls or surveys on social media to directly gather feedback on their performance and make necessary adjustments to enhance customer satisfaction and loyalty.