In what ways can companies leverage social media platforms to amplify the impact of CX ambassadors on customer satisfaction and loyalty in the digital age, and what strategies can be implemented to track and measure their effectiveness in this online space?

Companies can leverage social media platforms to amplify the impact of CX ambassadors by encouraging them to engage with customers through personalized interactions, sharing positive customer testimonials, and creating user-generated content. Strategies that can be implemented to track and measure their effectiveness in this online space include monitoring social media metrics such as reach, engagement, and sentiment analysis, conducting surveys to gather feedback from customers who have interacted with CX ambassadors, and using tools like social listening to track mentions and conversations related to the brand and CX ambassadors. By actively engaging with customers and measuring the impact of CX ambassadors on social media, companies can improve customer satisfaction and loyalty in the digital age.