In what ways can a CX ambassador utilize social media platforms and online reviews to gather customer feedback and improve overall customer satisfaction within an organization?

A CX ambassador can utilize social media platforms by actively monitoring customer comments, reviews, and mentions to gather feedback on their experience with the organization. They can engage with customers directly to address any issues or concerns, and use the feedback to make improvements to products or services. Additionally, they can encourage satisfied customers to leave positive reviews online, which can help boost the organization's reputation and overall customer satisfaction. By leveraging social media and online reviews effectively, a CX ambassador can create a more customer-centric approach that leads to increased loyalty and retention.