How can CX ambassadors leverage social media platforms to enhance gamification strategies in order to not only gather feedback from customers, but also to create a strong sense of community and connection among customers, ultimately increasing customer satisfaction and loyalty?

CX ambassadors can leverage social media platforms by creating interactive games or challenges that encourage customers to provide feedback and engage with the brand. By incorporating gamification elements such as leaderboards, rewards, and badges, customers are motivated to participate and share their experiences with others. This fosters a sense of community and connection among customers, leading to increased customer satisfaction and loyalty. Additionally, social media platforms provide a space for customers to interact with each other, share tips and advice, and build relationships with the brand and other customers, further strengthening their loyalty and engagement.