How can businesses leverage social media and online reviews to gauge the effectiveness of their customer-centric culture and make improvements accordingly?

Businesses can leverage social media by monitoring customer feedback, comments, and reviews to understand the overall sentiment towards their customer-centric culture. They can use online reviews to identify areas of improvement and address any issues or concerns raised by customers. By actively engaging with customers on social media platforms, businesses can also gather valuable insights and feedback to continuously enhance their customer experience and adjust their strategies accordingly. Additionally, businesses can track key metrics such as customer satisfaction scores, response rates, and engagement levels on social media to measure the effectiveness of their customer-centric initiatives and make data-driven decisions for improvement.