How can companies ensure that the data collected from real-time technology for employee engagement is being used effectively to drive improvements in customer experience?

Companies can ensure that the data collected from real-time technology for employee engagement is being used effectively to drive improvements in customer experience by first setting clear objectives and KPIs for how the data will be utilized. They should also invest in training employees on how to interpret and act on the data collected, as well as regularly reviewing and analyzing the data to identify trends and areas for improvement. Additionally, companies should foster a culture of transparency and communication to ensure that insights gained from the data are shared and acted upon across all levels of the organization.