How can CX professionals leverage mindfulness techniques to enhance their emotional intelligence and create more meaningful connections with customers?

CX professionals can leverage mindfulness techniques to enhance their emotional intelligence by practicing self-awareness and self-regulation. This can help them better understand their own emotions and reactions, allowing them to respond more effectively to customer needs and concerns. By being present and focused in interactions with customers, CX professionals can create more meaningful connections and build trust through active listening and empathy. Mindfulness can also help reduce stress and improve overall well-being, leading to more positive and authentic interactions with customers.