How can companies effectively leverage internal CX storytelling in video format to not only enhance employee engagement but also improve overall company culture and foster a customer-centric mindset across all departments?

Companies can effectively leverage internal CX storytelling in video format by showcasing real-life customer interactions and success stories to employees. This can help employees connect emotionally with the customer experience and understand the impact of their work. By highlighting examples of exceptional customer service in videos, companies can inspire employees to strive for excellence and improve overall company culture. This approach can foster a customer-centric mindset across all departments by demonstrating the importance of putting the customer first in every interaction.

Keywords

internal CX storytelling video format employee engagement company culture customer-centric mindset

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