How can companies effectively leverage internal CX stories in video format to not only enhance employee engagement and drive customer-centric values, but also measure the long-term impact on overall company culture and performance metrics?

Companies can effectively leverage internal CX stories in video format by showcasing real-life examples of exceptional customer experiences and how employees contributed to them. These videos can be used during training sessions, team meetings, and company events to reinforce customer-centric values and inspire employees. By collecting feedback from employees on the impact of these videos on their engagement and understanding of the company's values, companies can measure the long-term impact on company culture. Additionally, tracking performance metrics such as customer satisfaction scores, employee retention rates, and revenue growth can help assess the overall impact of these videos on the company's success.