In what ways can companies leverage internal CX stories in innovative formats such as augmented reality experiences or gamified learning platforms to further enhance employee engagement and foster a customer-centric culture within the organization?

Companies can leverage internal CX stories in innovative formats like augmented reality experiences or gamified learning platforms to create immersive and interactive ways for employees to learn and engage with customer experiences. By using these technologies, companies can make training more engaging and memorable, leading to better retention and application of customer-centric principles. This can help foster a customer-centric culture within the organization by making employees more empathetic towards customers and more motivated to deliver exceptional experiences.