How can CX ambassadors leverage immersive technologies to not only gather feedback from customers, but also actively involve them in the co-creation of new products and services?

CX ambassadors can leverage immersive technologies such as virtual reality and augmented reality to create interactive experiences for customers to provide feedback in a more engaging and meaningful way. By involving customers in the co-creation process through immersive technologies, CX ambassadors can gather real-time insights and preferences directly from customers, leading to more personalized and innovative products and services. Immersive technologies can also help customers visualize and experience new products or services before they are fully developed, allowing for more accurate feedback and collaboration in the creation process. Overall, leveraging immersive technologies can enhance customer engagement, satisfaction, and loyalty by actively involving them in the co-creation of new products and services.